Effective Date:  9/20/2021

Thank you for visiting the RxEOB.Com, LLC. (“RxEOB”) Website. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed or updated from time to time. You are encouraged to review the privacy policy whenever you visit the site to make sure you understand how any personal information you provide will be used. If you are a registered user, you have already agreed and are additionally subject to either (1) the Terms of Use, or (2) the relevant client service contract entered into between you and RxEOB, each of which expressly incorporates this Privacy Policy.

NOTE: the privacy practices set forth in this privacy policy are for the RxEOB web site and its subdomains only. If you link to other websites within RxEOB, please review the privacy policies posted for those sites.

1. Collection of Information
2. Tracking Technologies
3. Distribution of Information
4. Updating/Accessing/Amending/Correcting Personal Information
5. Customer Testimonials/Comments/Reviews
6. Commitment to Data Security
7. Notification of Changes
8. Your Consent
9. California Consumer Privacy Act Notice

10. Privacy Contact Information
 
Collection of Information

We may collect personal information, like names, postal addresses, email addresses, etc. that are volunteered by you if you are required to register or by volunteering for messaging services. Upon this registration you are given a unique RxEOB ID, and you are no longer anonymous to us. Once you are registered you are granted access to features of the RxEOB web site. This information is used to fulfill your specific requests unless you authorize us to use it in another manner, for example to report an issue or discrepancy with our site or services.

Tracking Technologies

Technologies such as: cookies, beacons, tags, and scripts are used by RxEOB and our partners, Pharmacy Benefit Sponsors, affiliates, for analytics. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We use cookies to remember users’ settings. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.
As is true of most web sites, we gather certain information automatically and store it in log files.  This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, type of device used, date/time stamp, and/or clickstream data.
We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality.
RxEOB does not display advertising on our Web site or allow advertising with with other websites. RxEOB does not share any tracking with third party advertisers, nor do our applications respond to DNT browser signals.

Distribution of Information

RxEOB will only share personal information with your health plan, governmental agencies, or other companies assisting us in fraud prevention or investigation. We may do so when: 
(1) permitted or required by law such as to comply with a subpoena.  
(2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, 
(3) investigating fraud which has already taken place and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, or respond to a government request. 
RxEOB will not share any personal data with third parties for marketing purposes. If we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information. RxEOB will not disclose any of your personal information except when we have your permission or under special circumstances described in more detail below.
When on the RxEOB website and sharing personal information, you will be sharing that information with RxEOB and/or your benefit sponsor. You can choose not to allow the transfer of your personal information by not using that particular service.
In the event of a promotion sponsored by other companies or cosponsored with RxEOB, you will still have the choice of sharing your information and will be notified during the time of data collection and decide to share or not to share your data.
Please be aware that RxEOB advertisers or web sites that have links on our site may collect personal information about you. The information practices of web sites linked to RxEOB are not covered by this privacy policy, and you must check those privacy policies to verify how they may use your personal information.
We may, however, share aggregate statistical information regarding our customers, traffic patterns, and site usage with our partners, each of whom is bound by their own privacy policies and applicable laws. This information will always be in aggregate and will not be individual and personal in nature. Your RxEOB account can be deleted or deactivated but doing so will result in termination of access. Please contact RxEOB for further instructions about deleting or deactivating your RxEOB account. Residual information will remain within our archive records.
We will retain your information for as long as your account is active or as needed to provide you services and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Our Web site includes Social Media Features, such as the Facebook button and Widgets, or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it, which we encourage you to carefully review.

Updating/Accessing/Amending/Correcting Personal Information

If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove, or deactivate it by making the change on our member information page, by emailing our Customer Support at operations@rxeob.com, or by contacting us by telephone or postal mail at the contact information listed below:

RxEOB.Com, LLC
2810 N Parham Road, Suite 245,
Henrico, Virginia, 23294

804-643-1540

We will respond to your request to access within 30 days.

Customer Testimonials/Comments/Reviews

We post customer testimonials/comments/reviews on our website which may contain personal information. We do obtain customer’s consent to post their name along with their testimonial via email prior to posting the testimonial. If you wish to update or delete your testimonial, please contact us at operations@rxeob.com.

Commitment to Data Security

Your personal information is kept secure. Only authorized employees, agents, and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings. Keeping your personal health-related information private is vitally important to us. Knowing that you use certain services or features may help us to offer you more relevant content; however as with all personal information we do not make this available to any third parties without your permission, except as required by law. Your RxEOB account information is password-protected and encrypted with built in lockout features to deter suspicious activity. Only you, your designated benefit enrollee, or your benefit sponsor have access to this personal information. We strongly recommend that you do not divulge your password to anyone. RxEOB will never ask you for your password in an unsolicited phone call or in an unsolicited email. Also remember to log-out of your RxEOB account and close your browser window when you have finished. This ensures that others cannot access your personal information and correspondence.
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, RxEOB cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we will take reasonable efforts to ensure its security on our systems.

Notification of Changes

If we decide to change our privacy policy, we will refer to those changes on our Homepage prior to the change becoming effective, so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to make any material changes or use personal information in a manner different from that stated at the time it was collected, we will notify users by way of an email prior to the change becoming effective and wait for your consent. As mentioned before, users will have the choice as to whether or not we use their information in a different manner. We will use information in accordance with the privacy policy under which the information was collected.
We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Your Consent

By using our website, you consent to the collection and use of the information as outlined above by RxEOB.
California Consumer Privacy Act Notice

This Privacy Notice for California Residents applies to individuals who live in the State of California and whose data is subject to the California Consumer Privacy Act of 2018 (CCPA). Below describes what information RxEOB collects that is subject to the CCPA, your rights under the CCPA, and how you can enforce those rights under the CCPA. Any terms defined in the CCPA have the same meaning when used here. 
Information We Collect 
We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“Personal Information”). 
Personal Information does not include: 
• Publicly available information lawfully made available from government records. 
• Deidentified or aggregated consumer information. 
• Information excluded from the CCPA’s scope, like: 
o health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data 
o personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994 

If certain types of information are exempt from CCPA, and therefore this policy, the RxEOB privacy policy will apply. 

RxEOB has collected the following categories of Personal Information from its users within the last twelve (12) months: 

  

 Category

Examples

Collected?

A. Identifiers.

 

A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.

YES

B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

Information that is protected against security breaches such as: name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.

Some personal information included in this category may overlap with other categories may not be subject to all the rights under the CCPA.

YES

C. Protected classification characteristics under California or federal law.

Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).

NO

D. Commercial information.

Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

NO

E. Biometric information.

Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.

NO

F. Internet or other similar network activity.

Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.

YES

G. Geolocation data.

Physical location or movements.

NO

H. Sensory data.

Audio, electronic, visual, thermal, olfactory, or similar information.

NO

I. Professional or employment-related information.

Current or past job history or performance evaluations.

NO



We generally do not collect additional categories of personal information or use the personal information we collected for significantly different or meaningfully unrelated purposes without providing you notice. 

Where We Obtain Personal Information 
We obtain the categories of personal information listed above from the following categories of sources: 
• Directly from you or your devices. For example, from forms you complete on our website. 
• Indirectly from you. For example, from observing your actions on our website or interactions with our advertisers. 
• Business partners. For example, pharmacy benefit managers or providers. 
• Publicly accessible sources. For example, National Provider Identifier. 

Use of Personal Information 
We may use, or disclose the personal information we collect for one or more of the following business and commercial purposes: 
• Fulfilling or meeting the reason you provided the information. For example, if you share personal information in order to be a registered user of RxEOB applications, we will use that personal information for the credentialing process. 
• Providing you with information, products, or services that you request from RxEOB. 
• Providing you with email alerts, and other notices concerning RxEOB’s services, or news that may be of interest to you. 
• Sending you text messages or push notifications. 
• Facilitating the connection of third-party services or applications, such as social networks. 
• Facilitating transactions and payments. 
• De-identifying and aggregating information collected through our services and using it for any lawful purpose. 
• Responding to trust and safety issues that may arise. 
• Carrying out our obligations and enforcing our rights arising from any contracts or other terms entered into between you and RxEOB, including billing, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency. 
• Auditing related to a current interaction with you and concurrent transactions, including, but not limited to, counting logons, clicks and impressions to unique visitors, and auditing compliance with this specification and other standards. 
• Personalizing your experience on our services, such as presenting tailored content. 
• Undertaking activities to verify or maintain the quality or safety of our services, and to improve, upgrade, or enhance our services. 
• For testing, research, analysis, and product development, including the development of data models and algorithms, and for demonstration purposes. 
• Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity. 
• Debugging to identify and repair errors that impair existing intended functionality. 
• Short-term, transient use. 
• For other purposes for which we provide specific notice at the time the information is collected. 
• To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations. 
• As described to you when collecting your personal information or as otherwise set forth in the CCPA. 

Sharing Personal Information 
RxEOB may disclose your personal information to a third party for a business or commercial purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract. 

In the preceding twelve (12) months, RxEOB has disclosed the following categories of personal information for a business purpose: 

Category A: Identifiers 
Category B: California Customer Records
Category F: Internet history 

In the preceding twelve (12) months, RxEOB has not disclosed personal information for a commercial purpose. However, for California residents, the California Consumer Privacy Act (CCPA) defines “selling” personal information to include providing it to a third party in exchange for money or valuable services. 

Pursuant to our Privacy Policy we share your information with the following categories of third parties for a commercial purpose: 
• Integrated Third Parties: Third parties integrated into our services. 
• Third Parties as Legally Required: Third parties as required by law and similar disclosures. 
• Third Parties in Merger/Acquisition: Third parties in connection with a merger, sale, or asset transfer. 
• Third Parties with Consent: Other third parties for whom we have obtained your permission to disclose your Personal Information. 

For avoidance of doubt, we do not sell health information subject to HIPAA without your express authorization. If you give us such an authorization, you may revoke it in writing at any time. Your revocation will not affect any use or disclosure permitted by your authorization while it was in effect.

Your Rights and Choices 
The CCPA provides California residents with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights. 

 

Right

To Exercise This Right

Time Frame and Response from RxEOB

If We cannot complete your request

Access to specific information and the categories of sources and purposes for collection, use, disclosure, and sale in the last 12 months, after verification of your identity.

 

Submit request and confirm your "verifiable consumer request" via the contact information below.

 

We will evaluate and respond to your request electronically or by mail (at your request) within 45 days. If we require more time, we will inform you of the reason and extension period in writing.

 

We will explain the reasons we cannot comply with a request in our response.

 

Deletion of information.

You have the right to request that RxEOB delete your personal information, subject to certain exceptions and after verification of your identity.

Submit request and confirm your "verifiable consumer request" via the contact information below.

 

We will evaluate and respond to your request electronically or by mail (at your request) within 45 days. If we require more time, we will inform you of the reason and extension period in writing.

Once we confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our

records, unless an exception applies.

 

We will explain the reasons we cannot comply with a request in our response.

The law does not require us to honor requests to delete where it is necessary in certain circumstances for us or service provider to maintain personal information. These include:

 - Provide a good or service, perform our contract or take action reasonably anticipated in the context of our ongoing relationship with you.

- Detect and protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.

- Debug products to identify and repair errors that impair existing intended functionality.

- Exercise and/or support free speech provided for by law.

- Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et seq.).

 - Use internally for purposes aligned with your expectations and our relationship.

 - Comply with a legal obligation or make other lawful use compatible with the context in which information was provided.

 

Opt out of the "sale" of personal information in some circumstances. (Note:  RxEOB does not sell personal information)

 

Submit request and confirm your "verifiable consumer request" via the contact information below.

 

We will evaluate and respond to your request electronically or by mail (at your request) within 45 days. If we require more time, we will inform you of the reason and extension period in writing.

 

We will explain the reasons we cannot comply with a request in our response.

 

 


"Verifiable Consumer Request” 
To exercise your rights to access or delete your personal information under the CCPA, you must submit a “verifiable consumer request.” Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. 
A verifiable consumer request must: 
• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative. 
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. 
If we cannot verify your identity or authority to make the request, we will not be able to fulfill your request. The information provided for verification will only be used for that purpose.  If you would like to make a request please Click Here and fill out the form on the following page.


Authorizing an Agent 
To authorize an agent to make a request to know or delete on your behalf, please write to the contact address below in the Privacy Contact Information section. To authorize an agent to make an opt-out request on your behalf, please send a written authorization signed by you and the authorized agent to us via the Contact Information section. 

Processing Fees 
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request. 

Personal Information Sales Opt-Out and Opt-In Rights 
RxEOB does not sell your personal information.  If this should change in the future, you will be notified and have the option to opt-in if you so desire by the process as defined in such notification.

Non-Discrimination 
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not: 
• Deny you goods or services. 
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties. 
• Provide you a different level or quality of goods or services. 
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services. 

We may offer you certain financial incentives such as discounted prices, rates, or quality levels. Any permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time. 

“Shine the Light” 
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send us an electronic message through our website or write us at our address listed below. 

Changes to Our Privacy Notice 
We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Website and update the notice’s effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.


Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact our designated Privacy Officer using the information below:
 
Bryan York, Chief Operating Officer
secops@rxeob.com
804-643-1540
RxEOB
2810 N. Parham Road, Suite 245
Henrico, VA 23294